Scaling Smart: How Aurenity Doubled Submission Capacity with Heron
At Aurenity, innovation isn’t just a buzzword—it’s how we empower our underwriting teams to do more, faster, and with unwavering precision. We’re thrilled to share that Heron, an intelligent intake and data enrichment platform, has helped us double our submission capacity and reclaim over 1,000 team hours annually—all without adding headcount.
Here's how Heron's solution transformed our operations:
- Automated Intake & Parsing: Heron Intake processes emails and attachments, accurately sorting documents by line of business, filtering duplicates or incomplete submissions, and saving us significant manual effort.
- Smarter, Structured Data: Through Heron Parsers and Enrichers, we extract and normalize key data from a wide range of document types—validating addresses, enriching with geocodes, and delivering high-quality inputs into our systems.
- Seamless Integration & Routing: Heron Relay delivers clean, structured data directly to our core underwriting system. Submissions are automatically routed to the right underwriters based on line, broker, or program—ensuring speed, consistency, and quality.
The Results Speak for Themselves:
- 1,000+ hours reclaimed annually—for both our BPO and underwriting teams—so they can focus on higher-value analysis and QA.
- 2× submission capacity achieved—without expanding staff or compromising quality.
- Cleaner pipelines mean underwriters spend time only on well-qualified, viable opportunities.
Heron is now an integral part of our submission intake workflow, helping us scale sustainably. With faster, cleaner data driving the process, Aurenity continues delivering outstanding service and results to our broker partners.
Want to read more?
Read the full Heron case study here and learn how intelligent automation can power underwriting efficiency.
